Our Money Back Guarantee
If you are not completely satisfied with the quality of our furniture we will refund all of your original costs for the item/s. Please note the details for returns under each furniture category below.

Methods of Payment
We accept E-checks via phone, VISA, Mastercard, American Express, Discover, Paypal (info@furnitureandgifts.com), personal checks, money orders, and cashiers checks.

Our Low Price Guarantee
If you find a lower price for any of our items give us a call toll-free and we promise to beat it. 1-888-580-2817

Shipping Costs
We offer free shipping on any purchase of 3 or more furniture items or a set of furniture. Furniture is defined as any item too large for a UPS type shipment. Examples of furniture items would include dressers, bookcases, altar cabinets, chairs, desks, etc...

Damages
If an item is damaged in shipping we replace or repair it without question or delay. The damages must be reported to us within 24 hours of receiving the furniture. The damage should be documented if possible on the bill of lading while the shipper is still at your home. This allows us to file for the insurance claim. We will ship out a new item if completely damaged or have a local repair company repair the item if it is relatively minor damage like a small scratch etc.. There could be delays while the repairs are being completed or a replacement is being built or shipped. These situations although infrequent cannot be used as reasons to cancel or refund an order.

Rosewood Furniture Shipping - The method of shipping will be determined by the shipper making the delivery. We use white glove delivery when available but it is not guaranteed that we can use this type of delivery for all areas of the country. White glove or blanket wrap shippers provide a full set up removing the cardboard and foam and setting up and placing the furniture where you need it in the house. The shipping cost for all Rosewood furniture orders is $250 for 2 or less furnituree items and Free Shipping for 3 or more furniture items or a set like a dining set. We also offer free quotes for shipping to Hawaii, the Caribbean, Canada, Europe, and Puerto Rico. We guarantee the item will be delivered without damage. If it does arrive damaged we will have it repaired. Annotate on the bill of lading that there was damages.

Rosewood factory orders coming from China are reduced in price by 10%. We only charge 1/3 of the total price as a "good faith" deposit. For Rosewood orders shipping immediately (in stock orders) we reduce the price by any current promotion amount. In stock Rosewood orders typically ship within 2 weeks. Factory orders on averge ship from China in 4 months but can on occassion be closer to 5. We charge all balances when the container ships from China. If you are not satisfied with our furniture we will refund the cost of the item/s. We do not pay shipping costs to us and due to the high costs in purchasing, handling, shipping, and packing materials related to furniture orders there are no refunds or cancellations for items not yet shipped or delivered. If you need to ship an item back to us please pack the item in a manner that prevents damages. For wooden furniture it is usually necessary to crate the items.


Antiques Furniture Shipping - The method of shipping will be determined by the shipper making the delivery. We use white glove delivery when available but it is not guaranteed that we can use this type of delivery for all areas of the country. White glove or blanket wrap shippers provide a full set up removing the cardboard and foam and setting up and placing the furniture where you need it in the house. The shipping cost for all Antiques furniture orders is $250 for 2 or less items and Free Shipping for 3 or more furniture items or a set like a dining set. We offer free quotes for shipping to Hawaii, the Caribbean, Canada, Europe, and Puerto Rico. We guarantee the item will be delivered without damage. If it does arrive damaged we will have it repaired. Annotate on the bill of lading that there was damages.

The majority of our Antiques are shipped from China within 30 days of placing the order. We only charge 1/3 of the total price as a "good faith" deposit. We charge all balances when the container leaves China. If you are not satisfied with our furniture we will refund the cost of the item/s. We do not pay shipping costs to us and due to the high costs in purchasing, handling, shipping, and packing materials related to furniture orders there are no refunds or cancellations for items not yet shipped or delivered. If you need to ship an item back to us please pack the item in a manner that prevents damages. For wooden furniture it is usually necessary to crate the items.

Rattan, Wicker, and Oriental Lacquer Furniture Shipping - Our Rattan, Wicker, and Oriental Lacquer furniture is shipped via standard carrier like Southeastern Freight Lines or Estes. The shipping cost for all Rattan and Oriental furniture orders is $170 for 2 or less furniture items and Free Shipping for 3 or more furniture items or a set like a dining set (except Honeymoon Rattan dining set) . This is the cost to all 48 states regardless of the size of the order. These companies deliver to your front door, garage, or driveway only. They will not carry into the home or unpack the furniture for you. We offer free quotes for shipping to Hawaii, the Caribbean, Canada, Europe, and Puerto Rico.
Normal shipping time for Rattan and Wicker furniture is 2 to 6 weeks depending on size of order and the back log with the upholstery shop. If you are not satisfied with our furniture we will refund the cost of the item/s. We do not pay shipping costs to us and due to the high costs in purchasing, handling, shipping, and packing materials related to furniture orders there are no refunds or cancellations for items not yet shipped or delivered. If you need to ship an item back to us please pack the item in a manner that prevents damages. For wooden furniture it is usually necessary to crate the items.

NOTE:Extra shipping charges will apply if you need complete in-home setup and delivery.

Jewelry Box, Lamps, very small furniture accessory items, Wall Plaques, and Fishbowls Shipping - When these items are purchased with a furniture order there will be no shipping charges. When purchased individually the shipping charges for our jewelry boxes, lamps, wall plaques, and Fishbowls is equal to 20% of the total price for the item. Example a jewelry box selling for $130 would cost $26 for shipping.

Shipper Coordination
Once the furniture is shipped we provide you the details for your shipper and you will be able to communicate directly with them. If you have problems with the shipper please let us know and we will try to assist you. Delivery schedules and other issues are outside of our direct control and cancelling an order for a refund due to a shipping problem or delay is not under our control and therefore not an option.

Customer Support
Any difficulties or problems you have are very important to us. Please submit a trouble ticket for any problems you have either big or small. This will help us better track and resolve your problem quicker.

We strive to improve service to our customers. Please use our convenient and quick status and support buttons below for furniture status checks and furniture support. We will call or email you right back after thoroughly researching the status check or furniture support issue.

First, submit a trouble ticket. This will give us time to research and better solve any problem.
You can also send a detailed email to: support@furnitureandgifts.com
and you can also leave us a s a detailed message toll-free at: 1-888-580-2817

(NOTE: Please do not call our toll-free sales line for support related issues)
Support Office Hours of Operation: Monday thru Friday7:30 a.m to 3:00 p.m. (Support is closed on weekends and holidays)
Please read the detailed warranty and returns information before e-mailing or calling support.